222-2000 (Business-Events &-Services Locator Information Service) Apr 1991- Apr 1992 (Part Time)
Title: IT Desktop Support – Support Phone Operator
Department: Information Technology
Project: PC support, Assembly, configuration, maintenance and troubleshooting
Scope: 3 Performed maintenance and troubleshooting and desktop support to all operators
Also performed phone operator support
· Specified, ordered and controlled shipping of PC's, software and peripherals.
· Performed Operating System installation and configuration.
· Installed and configured computer hardware and peripherals.
Atlanta Technical Support- Response Automation (Engineering Consulting) Apr 1991- Apr 1992 (Part Time)
Title: Designer
Department: Automated Response
Project: Network Management: Novell. PC support, Assembly, configuration, maintenance and troubleshooting CAD design. PLC software troubleshooting. Electrical Design
Scope: 3 Performed maintenance and troubleshooting and desktop support to all operators
Also performed phone operator support
· Specified, ordered and controlled shipping of PC's, software and peripherals.
· CAD and Technical Illustrations.
· Supported all hardware and software of all operations
· CAD Network Management ,
Crawford and Company Apr 1991- Apr 1992
Title: IT consultant
Department: Information Technology
Project: PC support, Assembly, configuration, maintenance and troubleshooting
Scope: 3 separate buildings locally. Shipping receiving: PC support, Assembly, configuration, maintenance and troubleshooting – Globally.
· Specified, ordered and controlled shipping of PC's, software and peripherals.
· Performed Operating System installation and configuration.
· Installed and configured computer hardware and peripherals.
· Conducted testing of new software for acquisition.
· Responsible for technical support, installation and repair of PC's for 3 different divisions locally.
· Handled phone support worldwide for trouble-shooting and technical support of PC hardware and software.
· Accomplishments: Increased production releases from 3-5 cabinets per week to 5-7 cabinets per week (each a custom design). By automating repetitive tasks. Wrote batch file programs to facilitate software installation and software configuration. (pre SMS-1990)
Siemens Energy and Automation Aug 1994- Nov 2001
Systems Engineer
Department: Custom Controls
Project: Custom Controls Switchgear
· Administrative duties to include: developing cost estimates, and managing shipping and manufacturing schedules.
· Selected and ordered required PC and control cabinet hardware and software.
· Played integral role in manufacturing production trouble-shooting and support.
· Conducted software testing and evaluation of new software for acquisition
· Selected to function as Departmental IS/IT liaison. Software/ Hardware Consultant (contract)
Siemens Energy and Automation
Systems Engineer
Department: Large and Medium Voltage Drives
Product: IGBT Mining Controls Fault Diagnostic Computer
Project: Design of Controls fault diagnostic computer for customer use.
Specify hardware, software and configuration and management. To allow customer to examine faults received from Simodyne D and the IGBT controls system for troubleshooting.
· Computer hardware and software design. Integration of Slot PLC.
· IRQ conflict resolution.
· Create assembly and maintenance documentation.
· Develop support for Commissioning engineers.
· Design of special bracket, keyboard tray for high dust, high vibration and shock environment.
· Specification and review of computer hardware at manufacture site.
· Testing of Solid state hard drives.
· Testing and configuration of all software to be integrated and HMI.
· Author HMI specification for developer guidelines.
· Training of Commissioning engineer in hardware.
· Travel to mining sites for Software and hardware maintenance and upgrades.
· Developed web based software for fault definition, explanation, and repair and maintenance operations. Electronic diagnostic/ repair manual for control system. Using CHM- compile help